Shipping policy
Tefex Enterprises Private Limited
Effective Date: 14th August, 2025
At Tefex Enterprises Private Limited, we strive to deliver high-quality Multani Mitti and related products to your doorstep quickly and safely. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of your orders.
1. Shipping Coverage
We currently ship our products across India. For international orders, please contact us at support@tefex.in to confirm availability and shipping charges.
2. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
Metro & Tier-1 Cities: 3–5 business days
Other Cities & Towns: 5–7 business days
Remote Areas: 7–10 business days
Delivery timelines are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
Prepaid Orders: Standard shipping charges are calculated at checkout based on weight and location.
Cash on Delivery (COD): May include an additional handling fee (if applicable).
Free Shipping: Offered on orders above [Insert Amount, e.g., ₹999], unless otherwise stated in promotional offers.
5. Tracking Orders
Once your order is shipped, you will receive a tracking number and courier details via email/SMS to monitor your shipment.
6. Damaged or Lost Packages
If your package arrives damaged, tampered, or incomplete, please contact us within 48 hours of delivery at support@tefex.in with your order ID and photos.
In case of lost shipments, we will coordinate with the courier partner and either reship your order or issue a refund, depending on the situation.
7. Address Accuracy
Please ensure that the shipping address, contact details, and pin code entered at checkout are accurate. Tefex Enterprises is not responsible for non-delivery or delays due to incorrect or incomplete addresses.
8. Order Cancellations & Changes
Orders can be cancelled or modified before dispatch by emailing us at support@tefex.in.
Once dispatched, cancellations or changes are not possible.
9. Customer Support
For any shipping-related queries, please reach us at:
📧 Email: support@tefex.in
📞 (+91) 93109 37316
🕒 Available: Monday – Saturday, 10 AM – 6 PM